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04

In its plan for Civil Service reform, published in June 2012, the Government introduced “open policy-making”. This means engaging the public and experts from beyond the “Westminster village” in debates about policy and in the policy-making process itself, and establishing a new relationship with the citizen who becomes a valued partner to identify problems, discover new thinking and to propose solutions. It is a departure from more traditional approaches to public engagement, which have usually only occurred after the Government has already determined a course of action.

There is great potential for open and contested policy-making to deliver genuine public engagement. There is also a risk of disappointment and scepticism amongst the public about the impact of their participation, and that Government listens only to the media, lobbying and “the usual suspects”. Ministers must commit sufficient time for public engagement to reach beyond Westminster. Digital technology and new media have a huge role to play. In time, the Government should be able to demonstrate that the citizen is able to contribute opinion, ideas and suggestions on an ongoing basis, if it is to be seen as moving away from old processes and embracing a new relationship with the citizen.

 

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